How are disputes and refunds handled on RizSwap?
Answer:
If something goes wrong, contact RizSwap support as soon as you notice, with your order or listing ID, the transfer date, a clear explanation and evidence such as screenshots, screen recordings or platform messages. Support reviews each claim individually, may ask the seller for their side, and the refund policy states a decision within 24 to 48 hours.
If a seller never delivers the account, the policy provides a full refund, and if a verified problem appears within the 7-day protection window, the policy also provides a full refund. Refunds go back through the original payment method, and the policy lists 1 to 3 business days when the seller did not deliver and 3 to 5 business days for a verified problem after transfer. Claims after the window are not eligible. Keep your chat, escrow ID and recordings; see our guide to records.
If a seller never delivers the account, the policy provides a full refund, and if a verified problem appears within the 7-day protection window, the policy also provides a full refund. Refunds go back through the original payment method, and the policy lists 1 to 3 business days when the seller did not deliver and 3 to 5 business days for a verified problem after transfer. Claims after the window are not eligible. Keep your chat, escrow ID and recordings; see our guide to records.
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