Refund Policy

🛡️ 1. Our Refund Promise

RizSwap.com is built around one core idea: a buyer should never lose money because a seller did not deliver what they promised. Every single transaction on our marketplace runs through our free, built-in escrow service, which means your payment is never sent directly to a seller. Instead, it is held safely with us until the account has actually been transferred and you have confirmed full, working access. This structure is what makes refunds possible in the first place — because we are holding the funds, we are able to return them to you the moment something goes wrong on the seller's side.

❌ 2. If the Seller Fails to Deliver the Account

If a seller does not transfer the account at all — meaning you paid, but ownership, login access, or admin rights were never handed over — you are entitled to a full 100% refund. There is no partial refund in this case and no deduction of any kind. This applies whenever a seller:

• Stops responding after payment is made and does not complete the transfer
• Refuses to hand over login credentials, channel ownership, or admin/manager access
• Provides false or fake transfer confirmation without actually granting access
• Backs out of the deal after payment has already been sent into escrow
• Cannot be verified as the legitimate owner of the listed account once we investigate

📅 3. The 7-Day Buyer Protection Window

Once an account has been transferred to you and you have confirmed access, RizSwap.com still protects you for 7 full days from the date of transfer. If a genuine problem with the account surfaces during this window — and the issue traces back to something the seller misrepresented or failed to disclose — you can file a refund claim.

Examples of issues covered under the 7-day window include:

• The account gets suspended, banned, or terminated by the platform (YouTube, TikTok, Instagram, Facebook, or X) for a violation that existed before the sale — for example, a copyright strike, community guideline strike, or policy violation the seller knew about and did not disclose
• Monetization status was misrepresented — the listing said the channel was monetized or earning, but it turns out monetization was disabled, under review, or revoked before the transfer
• Subscriber count, watch hours, followers, or other key stats were significantly inflated or falsified compared to what was listed
• The original seller (or someone with old access) regains control of the account and locks the buyer out
• Two-factor authentication, recovery email, or recovery phone was not properly transferred, leaving the buyer unable to fully secure the account

📝 4. How to File a Refund Claim

Filing a claim is simple and does not require any technical knowledge. Just follow these steps:

• Contact our support team on WhatsApp immediately once you notice the problem — do not wait until the 7-day window is close to ending
• Share your order/listing ID, the date of transfer, and a clear explanation of what went wrong
• Provide any evidence that supports your claim — screenshots, screen recordings, platform notifications, or error messages
• Our team will review the claim, may reach out to the seller for their side, and will reach a decision within 24 to 48 hours
• If approved, your refund is processed back to your original payment method within 3 to 5 business days

⚖️ 5. What Refunds Do Not Cover

To keep the marketplace fair for sellers as well, our refund policy does not apply in the following situations:

• Normal drops in subscribers, followers, views, or engagement that happen naturally after the sale and are not caused by anything the seller misrepresented
• Account suspensions or strikes caused by the buyer's own actions after taking ownership — for example, uploading content that violates platform policy
• Buyer's remorse or simply changing your mind after a successful, verified transfer with no actual problem
• Claims filed after the 7-day protection window has already closed
• Performance expectations that were not part of the original listing description (we do not guarantee future growth, views, or income for any account)

💳 6. Refund Method & Timeline

Refunds are always returned through the same method the payment was originally made with. If payment was made in crypto, the refund is processed in the equivalent crypto amount; if made through another supported method, the refund follows that same channel.

🤝 7. Our Commitment to Fair Resolutions

Every claim is reviewed individually by our support team — we do not use automated systems to approve or deny refunds. We look at the original listing details, the evidence provided by the buyer, and the seller's response before making a decision. Our goal is always to be fair to both sides while making sure buyers are never left out of pocket because of a seller's dishonesty or failure to deliver.

📞 8. Need Help With a Refund?

If you believe you qualify for a refund under this policy, reach out to our support team right away on WhatsApp. We are available every day of the week and aim to respond to every refund request as quickly as possible.

❓ 9. Frequently Asked Questions

Will I get my money back if the seller disappears after I pay?

Yes. Since your payment is held in escrow rather than sent directly to the seller, if they stop responding or fail to complete the transfer, the funds are simply returned to you — there is no risk of your money being stuck with a seller who has gone silent.

What if the channel gets banned 5 days after I bought it?

If the ban or suspension is linked to something that existed before the sale — such as an undisclosed prior strike — this falls within our 7-day buyer protection window and you can file a claim. If the ban was caused by your own activity on the account after taking ownership, it would not be covered.

How long does it take to actually receive my refund?

Refunds for non-delivery are usually the fastest, often processed within 1 to 3 business days since the funds were never released from escrow. Refunds for verified post-transfer issues typically take 3 to 5 business days once the claim is approved.