Privacy Policy
At RizSwap, protecting your personal data is a core priority. This policy clearly outlines what information we collect, why we collect it, and the measures we take to keep it safe.
Last Updated: January 2025
📋 1. Information We Collect
RizSwap collects information you provide when registering, listing, or transacting — including your email address, payment details required to process deals, and support messages sent via WhatsApp. Our analytics system also gathers standard technical data such as IP addresses, pages visited, browser type, and device information to help us improve the platform.
🎯 2. How We Use Your Information
- Processing and completing your purchase or sale through our secure escrow system
- Sending transaction updates and responding promptly to your support inquiries
- Verifying the identity of buyers and sellers to maintain a fraud-free marketplace
- Enhancing RizSwap features and user experience using anonymized, aggregated usage analytics
🔒 3. Information We Never Share
- RizSwap does not sell, rent, or trade your personal data to any third party under any circumstance
- Sellers are given only the minimum buyer information required to complete an account transfer — nothing beyond that
- Your payment information is handled exclusively by authorized payment processors and is never exposed to other users
- We do not use your data for advertising or marketing purposes without your explicit prior consent
- Personal data is retained only for as long as necessary to fulfill the purpose it was collected for and is securely deleted thereafter
- User data is disclosed to law enforcement or regulatory authorities strictly when required by a valid legal obligation
🍪 4. Cookies
RizSwap uses two types of cookies: essential cookies that maintain your login session and enable core site functionality, and analytics cookies that help us understand visitor behavior in aggregate. You may disable all cookies through your browser settings, though doing so may impact certain features of the platform.
🔐 5. Data Security
We apply industry-standard security protocols across all areas of RizSwap to protect your personal information. WhatsApp communications used for support are end-to-end encrypted by default. Payment credentials are never stored on our servers — all financial transactions are handled by trusted, secure third-party payment processors.
👤 6. Your Rights
As a RizSwap user, you have the right to request a copy of the personal data we hold about you, correct any inaccurate information, request deletion of your data following transaction completion, and withdraw consent from non-essential communications. To exercise any of these rights, simply contact us via WhatsApp or the Contact page.
📞 7. Contact Us
For any privacy-related questions, data access requests, or concerns about how your information is handled on RizSwap, use our Support Chat or visit our Contact page. All privacy inquiries receive a response within 48 hours.